Shipping and Delivery

Shipping and Delivery:

WITHIN AUSTRALIA:

  • Vale and Ward orders to Australian locations are sent via Realtime Couriers.
  • Delivery to Australian locations is FREE
  • This service doesn’t require a signature upon delivery so please ensure that there will be someone available to accept the package at your designated address.
  • Alternatively, if you would like the courier to follow any specific delivery instructions (for example leaving the item at an unattended address) please indicate this in the notes.
  • Vale and Ward accepts no liability for items left at unattended premises.
  • Vale and Ward accepts no liability for items lost in transit.
  • If insurance is required, please contact us directly on info@valeandward.com.au for a quote and note that extra charges will apply.
  • Most delivery to Australian locations is expected within 1-2 days however please allow up to 7 days for delivery to take place.

INTERNATIONAL

  • For international orders, we charge a flat shipping rate of $30.
  • Vale and Ward reserves the right to use the courier of its choice for all international orders.
  • For international orders, please note that tracking may not be available.
  • The customer is responsible for any import duties, taxes or additional charges on international orders.
  • Vale and Ward accepts no liability for items lost in transit.
  • If insurance is required, please contact us directly on info@valeandward.com.au for a quote and note that extra charges will apply.